CAROLINE TALKS ABOUT LIFE TRANSITIONS
Things have changed because of COVID-19. Some of our clients really want to meet face-to-face, and we can’t do that. We’re going to become more high-tech, but we have some challenges right now with shelter-in-place.
My passion is helping people understand what help they need and where to get it. A lot of seniors can’t afford assisted living, and now especially with the coronavirus, people prefer to stay in their own homes.
There’s a shortage of home health care workers. We help our clients going through that transition in life find the right people for home health care, and we manage their claims and medical bills.
The most challenging thing is the medical bills — making sure insurance companies are paying what they’re supposed to pay and medical facilities aren’t charging more than what they should for the services provided. If it weren’t for the software system we have at Life Transitions, it’d be almost impossible to tell what was happening with someone’s bills.
We love to get people money from their medical claims and long-term care insurance. When they don’t get their money, it’s a real sore spot for me. We like to solve problems. If I can learn something about a client’s problem, I like to help.
CAROLINE TALKS ABOUT SUSIE & BOBBY.
When one of my clients heard about the change in company ownership, she said, “You can’t leave. Someone has to take care of me!”
I’m still here because of Susie and Bobby. I like them a lot as people. They’re really responsive to the clients and to me. They want very much to help seniors and others in transition. I truly appreciate their take on teamwork.
They’re “good-at-heart” people, and you can’t fabricate that. It’s just natural. I have a lot of hope for the business, because of them. They came along at just the right time.
BOBBY & SUSIE TALK ABOUT CAROLINE.
BOBBY: Caroline has a powerful commitment and loyalty to her clients. She’s extremely knowledgeable and incredibly sound from a technical standpoint. When a client requests something that’s not quite right, she’s quick to say, “I’m not comfortable doing that.” Her ethics are among the highest I’ve ever worked with.
SUSIE: She is truly dedicated to the client — getting the best end result that she can working for them. For Caroline, it’s not about getting paid. It’s providing great service and empathy. She wants to do her best for the client. We’re all working together, collaboratively now. We couldn’t have made the transition without Caroline.
BOBBY TALKS ABOUT SUSIE.
I love my sister as a sister, but I also truly like my sister. I want to be around her. I respect her. I trust her with just about everything — my kids, our family.
She’s extremely competent, well organized and hard working. Susie is very detail-oriented and committed to the task at hand. When she says she has something, I know the job is going to get done, so I don’t have to give it another thought.
On the personal side, she’s got a servant’s heart and is incredibly loyal. Susie’s got the courage to stand in a space that a lot of people aren’t willing to, even if she doesn’t know exactly what to do — she’ll sit in an uncomfortable space to try to help and solve someone’s problem. The most powerful gift in life is showing up and serving someone. Susie does that every day.
One of the funniest stories I have about Susie is from when we were growing up. We used to get into wars with hair mousse, in particular mousse with glitter in it. But I’ll let her tell you the rest of that story.
SUSIE TALKS ABOUT BOBBY.
When they first asked me how I felt about Bobby, I laughed out loud. Probably because I remember all the good times we had as kids.
Professionally, I have a different view than what I experienced over the last 40 years growing up together. During the last 10 years, I’ve seen him work with our father, our father’s wife and our uncle. Bobby takes pride in what he does, he wants to help and is persistent.
Personally, he’s wonderful to work with. We have different strengths and weaknesses, so we complement each other very well. For years, we talked about owning a business together. We have a good friendship, so we know we can make it work.
His best qualities are loyalty, drive, compassion and perseverance. His main goal is to serve people. Oh, and he loves to talk.
I trust him with everything. I trust that he listens, that he’ll give me his unbiased response and tell me the truth, no matter what. My husband and I trust Bobby and LaClaire so much, that if something happened to us, our children would go to them. That pretty much says it all.